210-541-7819   

 

   Open M-F 8 am - 7 pm, Sat 9 am - 7 pm, Sun 10 am - 6 pm   

 

   1568 Austin Hwy, San Antonio TX 78218   

Terms of Use

Welcome to www.GrocersOutlet.com (“Site”). The Grocery Outlet provides this Site for use by you (as permitted below) conditioned on your acceptance of The Grocery Outlet’s terms and conditions set forth in these Terms of Use. Your access to and use of the Site constitutes your agreement to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use the Site.

The Grocery Outlet reserves the right, in its sole discretion, to change these Terms of Use at any time. Therefore, we recommend that you read these terms carefully each time you use the Site.

*Please also review the Privacy Policy, as it contains important information regarding how we handle your personal information, and the Terms and Conditions of Sale, below, as they set forth the terms for any purchase you make from the Site. These Terms of Use do not govern The Grocery Outlet’s sale of products to you. Areas of the Site may have different terms of use or other disclaimers found on pages, applications, or programs. If there is a conflict between these Terms of Use and the terms of use or disclaimer posted for a specific area of the Site, the terms of use or disclaimer posted for that specific area of the Site shall have precedence with respect to your use of that area of the Site to the extent that they conflict with these Terms of Use.

Permitted Use of the Site

You may use the Site solely for your own personal, non-commercial use. You may download or print portions of the content of the Site, but not any significant portion of the content. You may use such downloads/print copies only for your own personal use, and you may not remove the copyright and/or other proprietary notices located on any such content.

Your use of the Site must be in accordance with all applicable laws. Your use of the Site is your acknowledgement that you do not acquire any ownership rights in the Site or any portions of its content.

Restrictions on Access to and Use of the Site

The Grocery Outlet does not allow unauthorized access (hacking) into the Site. The use of deep-links, page scrapes, web crawlers, web robots, web scutters, ants, automatic indexers, bots, worms, or other such devices, or programs, algorithms or methodologies which do the same things, in connection with the Site is prohibited.

In your use of the Site, you shall not post or transmit any unlawful, threatening, libelous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or would otherwise violate applicable law. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site. You may not obtain or attempt to obtain any content through any means not intentionally made available or provided through the Site.

The Grocery Outlet reserves all rights in the Site and its contents not granted to you. Without limiting the foregoing, except as permitted above, you may not modify, publish, reproduce, duplicate, recreate, upload, download, post, display, perform, transmit, distribute, assign, license, lease, transfer, sell, use to create derivative works or otherwise exploit the Site or the content of the Site (in whole or in part) for any purpose. Your use of the Site does not give you any right to use any of the logos, trademarks, service marks, or other indicators of origin appearing on the Site.

Copyrights, Trademarks and Other Proprietary Rights

The entire content of the Site including, but not limited to, text, design, software, photography, video, graphics, music, sound, and the selection, coordination, arrangement, and enhancement thereof, is protected under the copyright laws of the United States, international treaties and other intellectual property laws and is owned by or licensed to The Grocery Outlet. All trademarks, service marks and trade names are owned by The Grocery Outlet or other respective owners.

Linked Sites

This Site may contain links to other Sites on the Internet that are operated by third parties (“Linked Sites”). The Grocery Outlet is not responsible for the content, advertising, products, or other materials made available on or through any Linked Site. Further, the presence of a Linked Site does not constitute an endorsement by The Grocery Outlet of the content of the Linked Site, nor any association with its operators. The links to these Linked Sites are for your convenience only, and you access them at your own risk. Linked Sites are likely to have their own Terms of Use, and you are responsible for reading them to ensure your own compliance. The Grocery Outlet shall not be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with such Linked Sites.

The Grocery Outlet has no control over third parties or any links they provide to the Site. If a third party links to the Site, such linking does not imply any sponsorship or endorsement of the linking web site by The Grocery Outlet, or by any group or individual affiliated with The Grocery Outlet. No web sites that link to the Site may contain content that is distasteful, offensive and/or controversial, breach any laws or regulations, nor may they frame or otherwise incorporate the content or other materials on the Site.

Unsolicited Information

Please note that any unsolicited personal, confidential or proprietary information or material sent to The Grocery Outlet through the Site, by e-mail or other means, will be deemed NOT to be confidential. By sending The Grocery Outlet any such information or material, you grant The Grocery Outlet an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, transfer and otherwise freely use those materials or information. You also agree that The Grocery Outlet is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

Disclaimer of Warranty; Limitation of Liability

THE SITE IS PROVIDED BY The Grocery Outlet ON AN “AS IS” AND “AS AVAILABLE” BASIS. The Grocery Outlet MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE CONTENT OF THE SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, The Grocery Outlet DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. The Grocery Outlet DOES NOT WARRANT THAT USE OF THE SITE OR THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR CODE.

The Grocery Outlet WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF, OR INABILITY TO USE, THE SITE OR ANY SITE LINKED FROM THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS OR LOSS OF PROGRAMS OR OTHER DATA, EVEN IF The Grocery Outlet IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED IN CONTRACT, WARRANTY, TORT, OR ANY OTHER LEGAL THEORIES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. THERE ARE DIFFERENT TERMS IN THE TERMS AND CONDITIONS OF SALE, BELOW.

Indemnification

You agree to indemnify The Grocery Outlet and its officers, directors, employees, agents, distributors, partners and affiliates from and against any and all third-party claims, demands, liabilities, costs, or expenses, including reasonable attorney fees, that arise from your misuse of the Site, including, but not limited to, your violation of these Terms of Use.

Use Outside the United States

This Site is controlled, operated, and administered by The Grocery Outlet from its offices within the State of Texas, United States of America. The Grocery Outlet makes no representation that the content of the Site is appropriate or available for use at locations outside of the United States, or that access to the content from territories outside the United States is permitted. You may not use the Site or export the content of the Site (in whole or in part) in violation of United States export laws and regulations.

Applicable Law

These Terms of Use shall be governed by, and construed and enforced in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of laws, except that the federal law of the United States of America shall apply to questions regarding the validity, infringement or enforceability of United States federal patent, copyright and trademark rights relating in any way to these Terms of Use or the Site. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms of Use or your use of the Site shall be filed only in the state or federal courts located in the State of Texas, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action. You waive all defenses of lack of personal jurisdiction and forum non conveniens. Process may be served on you in the manner authorized by applicable law or court rule.

Copyright Complaints

Just as The Grocery Outlet requires users to respect its copyrights and other intellectual property rights, and those of its affiliates and partners, The Grocery Outlet respects the copyrights of others. If you believe in good faith that your copyrighted work has been reproduced on the Site without authorization or in a way that constitutes copyright infringement, please contact us.

Questions

If you have any questions regarding these Terms of Use, please contact us.

© 2015 The Grocery Outlet. All rights reserved.

Terms & Conditions of Sale

IMPORTANT NOTICE: The Grocery Outlet IS WILLING TO SELL PRODUCTS TO YOU VIA THIS SITE ONLY IF YOU ACCEPT THESE TERMS AND CONDITIONS OF SALE.

BY ACCESSING AND USING THIS SITE, YOU AGREE TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS OF SALE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF SALE, The Grocery Outlet IS UNWILLING TO SELL PRODUCTS TO YOU VIA THIS SITE AND YOU SHOULD NOT PURCHASE PRODUCTS THROUGH THIS SITE.

These Terms and Conditions of Sale are a legal agreement between you, either an individual or authorized representative of a legal entity (“you” or “your”), and The Grocery Outlet (“The Grocery Outlet”) applying to the products (“Products”) purchased by you through the site (www.GrocersOutlet.com) (“Site”).

*Please also review our Privacy Policy, as it contains important information regarding how we handle your personal information including any information you provide to us in the course of making a purchase via the Site, and our Terms of Use, above, as they set forth the terms governing general use of the Site.

The Grocery Outlet reserves the right, in its sole discretion, to change these Terms and Conditions of Sale at any time. Therefore, we recommend that you read these terms carefully each time you use this Web site. By making purchases via the Site, you agree to be bound by the Terms and Conditions of Sale posted on the Site at the time of the sale.

Registration, Password and Security

You can purchase our product as a guest, or register your information for future purchases by completing The Grocery Outlet’s registration process. As part of the registration process you must provide us with current, complete and accurate information as prompted by the applicable registration form. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password, user name and account, and for any and all activities that occur under your account. You agree to notify The Grocery Outlet immediately of any unauthorized use of your account or any other breach of security. The Grocery Outlet will not be liable for any loss that you may incur as a result of someone else using your password, user name or account, either with or without your knowledge. However, you could be held liable for losses incurred by The Grocery Outlet or a third party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.

Orders

After selecting products to your cart you can check out as a guest or you can complete the registration process. You may then submit an order to us for Products pursuant to the order procedure set forth on the Site. By submitting an order via the Site, you offer to purchase the Products you select and submit to The Grocery Outlet pursuant to these Terms and Conditions of Sale. The Grocery Outlet reserves the right to refuse service, reject orders, terminate accounts, remove or edit content, or cancel orders in its sole discretion. All Products purchased hereunder are subject to these Terms and Conditions of Sale.

Price and Payment

Unless otherwise specified on the Site, The Grocery Outlet’s price for the Products is set forth on the Site, however, such prices may not include, and you shall pay, any excise, sales, use or like taxes, and therefore such prices are subject to increase in the amount of any such tax (excluding tax on net income) that The Grocery Outlet may be required to collect or pay upon the sale or delivery of the Products purchased hereunder. Prices are, and all payments shall be made, in U.S. dollars.

If a Product is quoted at an incorrect price due to typographical error or error in pricing information: (a) The Grocery Outlet has the right to refuse or cancel any orders placed for the Product quoted at the incorrect price, even if The Grocery Outlet has confirmed the receipt of your order and charged your credit or debit card; and (b) if The Grocery Outlet has charged your credit or debit card but subsequently canceled your order, The Grocery Outlet will promptly issue a credit to your credit or debit card account for the amount charged.

All payments will be made via credit or debit card at the time you make your purchase. You agree to pay the amount specified, including any applicable sales or other taxes, and shipping and handling charges. No discounts, quantity entitlements, or promotions apply unless expressly specified for the transaction.

The Grocery Outlet and its related companies and payment processing companies will process, store and use information about your transaction and your contact information, including name, phone numbers, address, and e-mail addresses, to process and fulfill your transaction. This use and all other uses of your personal information are governed by The Grocery Outlet’s Privacy Policy.

Delivery

This Site is controlled, operated, and administered by The Grocery Outlet from its offices within the State of Texas, United States of America. The Grocery Outlet will ship Products ordered via the Site to addresses outside the United States of America, but will not make sales to customers who use non-U.S. credit or debit cards via the Site. 

The Grocery Outlet shall deliver the Products to the location set forth in your order within the United States of America. Risk of loss and title to the Products remains with The Grocery Outlet until the Products are delivered to the location you specified in the order. Thereafter, you assume the risk. You must inform The Grocery Outlet within 10 days of receipt of your order if you believe any part of your purchase is missing, damaged or incorrect.  International customers assume the risk of loss and title to the Products upon delivery from The Grocery Outlet.

Intellectual Property Rights

You acknowledge that The Grocery Outlet retains all right, title and interest in all intellectual property rights in and to the Products.

Limited Warranties, Exclusive Remedies, Disclaimers, Limitations on Liability

The Grocery Outlet’s limited warranties and exclusive remedies for some Products are located here, Our Return Policy, which terms form part of these Terms and Conditions of Sale.

EXCEPT AS SET FORTH ABOVE, ALL PRODUCTS ARE SOLD ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES AT ALL. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, The Grocery Outlet DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (OR IF DISCLAIMING IMPLIED WARRANTIES IS NOT PERMITTED BY APPLICABLE LAW, The Grocery Outlet EXPRESSLY LIMITS THE DURATION OF ALL OTHER WARRANTIES TO THIRTY DAYS FROM RECEIPT OF THE APPLICABLE PRODUCT), WHETHER WRITTEN OR ORAL, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT AND WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE.

Some states do not allow disclaimers of implied warranties or limitations on how long an implied warranty lasts, so the above disclaimer or limitation may not apply to you, and you may also have other rights which vary from state to state.

IN NO EVENT SHALL The Grocery Outlet BE LIABLE FOR DAMAGES ARISING AS A RESULT OF ANY DELAY BY The Grocery Outlet UNDER THESE TERMS AND CONDITIONS OF SALE. IN NO EVENT SHALL The Grocery Outlet BE LIABLE, AS A RESULT OF SELLING A PRODUCT HEREUNDER OR UNDER THESE TERMS AND CONDITIONS OF SALE, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, TREBLE OR EXEMPLARY DAMAGES OR OTHER SIMILAR DAMAGES REGARDLESS OF THE CAUSE OF ACTION AND REGARDLESS OF WHETHER The Grocery Outlet KNEW OF THE LIKELIHOOD OF SUCH DAMAGES. The Grocery Outlet’S AGGREGATE LIABILITY UNDER OR RELATING TO THESE TERMS AND CONDITIONS OF SALE WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may also have other rights which vary from state to state.

Return Policy

At The Grocery Outlet we believe strongly in our products and their performance. If an item has not met your expectations, you can send it back. We also guarantee the product selection advice offered through our catalog, website, and staff.  If an item you’ve purchased based on this advice turns out to be unsuitable, you can send it back. In either case, simply return the item for exchange, refund, repair, or credit.

If you have any questions about our guarantee or require a return, please email us on our Contact Page or give us a call at 1-800-678-7841.  Our office hours are 8am-5pm, CST, Monday through Friday. Within the US: Returned items must be sent via prepaid Regular US Mail with delivery confirmation. Ensuring your return allows you to track your parcel with the US Postal Service. 

Please Note: We cannot accept CODs or courier deliveries.  Outside the US: Please contact our customer service department for shipping instructions and always ship goods prepaid. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package. 

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.  Please note: Our Processing Center cannot accept returns in person. Mail returns to The Grocery Outlet, 4310 West Ave. San Antonio, TX 78213. For further return information, or for warranty information, please go to www.GrocersOutlet.com or contact us via email.

Indemnification

You agree to indemnify The Grocery Outlet and its officers, directors, employees, agents, distributors, partners and affiliates from and against any and all third-party claims, demands, liabilities, costs, or expenses, including reasonable attorney fees, that arise from your misuse of the Products, including but not limited to your violation of these Terms and Conditions of Sale.

General

The Grocery Outlet will not be liable for performance delays or non-performance due to causes beyond The Grocery Outlet’s reasonable control, including due to acts of God, war, riot, fire, labor trouble, unavailability of materials or components, explosion, accident, compliance with governmental requests, laws, regulations, orders or actions, or unforeseen circumstances. These Terms and Conditions of Sale and the details on the order form for the Products constitute the final, complete, exclusive and entire agreement between you and The Grocery Outlet with respect to your purchase of Products hereunder, and supersede any contemporaneous or prior agreements, correspondence or information, oral or written. The parties expressly reject the application of the United Nations Convention on Contracts for the International Sale of Goods to these Terms and Conditions of Sale. The failure of either party at any time to enforce any provision of these Terms and Conditions of Sale shall not prevent either party from enforcing any other provision. In the event that any portion of these Terms and Conditions of Sale shall be held to be unenforceable, the remaining portions of these Terms and Conditions of Sale shall remain in full force and effect.

Applicable Law

These Terms and Conditions of Sale shall be governed by, and construed and enforced in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of laws. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms and Conditions of Sale shall be filed only in the state or federal courts located in the State of Texas, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action. You waive all defenses of lack of personal jurisdiction and forum non conveniens. Process may be served on you in the manner authorized by applicable law or court rule.

Questions

If you have any questions regarding these Terms and Conditions of Sale, please contact us.